Refund Policy

Refunds for purchases or recurring charges may be requested by contacting customer support. Refunds or credits will not be issued for partially used memberships. Cancellation for all future recurring billing may be requested in accordance with Section - "Cancellation" under terms of services. SiteBuilderr reserves the right to grant a refund or a credit applicable to purchases to SiteBuilderr at its discretion. The decision to refund a charge does not imply the obligation to issue additional future refunds. Should a refund be issued by SiteBuilderr for any reason, it will be credited solely to the payment method used in the original transaction. SiteBuilderr will not issue refunds by cash, cheque, money transfer or other means of payment.


The refund will be processed immediately by SiteBuilderr, but depending on the payment method used in the original transaction, depositing the funds may take 3-5 business days.

CUSTOMER SUPPORT

We strive to provide the very best customer support available and are open Monday-Friday from 08.00 AM - 16.00 PM (Time zone: UTC +1). We will do our best to offer guidance and support within 24 hours on weekdays. Our customer support service is closed on weekends.

All queries can be sent to: support@SiteBuilderr.com. We provide assistance in English and all other languages using online translation services, so please send us your questions in your desired language. That way we will be able to offer the best and quickest assistance online.

Our phone lines are also open during our customer support hours.

Unread introduction E-mails, Invoice E-mails and other informative E-messages

SiteBuilderr is not to be held accountable for the loss or inability to receive e-mails, invoices, receipts, terminations and other important messages on behalf of the subscriber. It is the sole responsibility of the subscriber to provide a legitimate and fully functional e-mail address that can ensure all e-communications on behalf of SiteBuilderr are received, read and not sent to the spam or ”junk mail” folder. E-mail providers such as Hotmail and Gmail are less reliable when it comes to acknowledging e-mails issued by SiteBuilderr. Therefore we recommend using an alternative provider when signing up to SiteBuilderr.

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